Covert Surveillance & Process Serving Specialists
Prestige Manned Guarding Operatives in Merseyside, Manchester and throughout the North-West
Head Office: The Lodge, Edwards Lane, Hunts Cross, Liverpool L24 9HW
Midlands Office: 43 Temple Row, Birmingham B2 5LS
For All Enquiries Please Telephone 0845 520 7777
Our Approach
Top Quality Operatives
In the many years that we have been operating in the field of retail security we have seen various attempts to copy our model. These have failed because our competitors simply do not understand what goes into the service we deliver and they do not have the same resources or levels of expertise that we can provide to support our staff.
Our people are handpicked. We never advertise for staff. We go in search of the right people in our own way, using our own sources.
We train our staff ourselves. We have experienced trainers at our disposal that know all about the standards we set. We put our people through their paces and if they don’t meet the standard then we won’t employ them.
Security Operatives aspire to work for this company as we are seen as the pinnacle of professionalism.
We pay our staff well above the usual rates. This ensures that we can be very selective in our recruitment but also that we retain the very best operatives long term. By paying best rates it places a burden on the employee to maintain a high standard in order to retain a very sought after position.
Customer Service
We know how important it is to our clientele that they are represented well to the general public and their own customers. We place great emphasis on appearance. Our staff are always well presented and exude a professional image.
Our operatives are good communicators. We offer a bright, cheerful welcome to the people we meet and we are open and receptive at all times. The key to carrying out a security role is to have authority but to deliver it with consent. This is always our aim.
We work with our customers and not just for them. Our management and coordination team is in regular contact with our customers to make sure we deliver what they want. Make no mistake, we don’t get things right every single time and we will never be perfect. However, this won’t stop us trying and we are always receptive to the views and wishes of our customers. When we get it wrong we put it right on the spot. Thankfully, this is a very rare occurrence.
Training
We know that a security role is not the responsibility of one individual or a small number of people. It is the job of everybody. Our purpose is to co-ordinate the approach and get everyone to play their part.
We provide training to retail staff in the form of presentations and meetings in which we cover salient points and provide updates in respect of new trends and intelligence. This approach forges a strong relationship between our clients and us as we tackle problems together.
We offer training seminars from time to time aimed at retail and security managers. On these occasions, we can bring our customers together for a useful exchange of views and information as we tackle crime collectively.
